Contact Us

Common questions
For common questions about delivery, please go here.

Yes, we offer:

  •  Delivery Australia-wide (exceptions apply)
  •  Mostly Australian stock (located in various states)
  •  Delivery outside Australia offered on a case-by-case basis
  •  Osko PayID, PayPal, major credit cards, Zip, and bank transfer, are accepted
  •  Full Australian warranties on most products
  •  Custom upgrades on laptops/desktops for a labour fee ($60)
  •  1-5 working day delivery on most products
 No, we do not support:

  •  Delivery to parcel lockers and PO boxes
  •  Returns for change of mind or buyer error
  • When enquiring about products on our website, please identify the product by its SKU number which is found on on every product page.
  • As we have thousands of products with many similar product variations, it’s not realistic to expect us to know which product you’re referring to based on its name or title alone.
  • When reading out letters over the phone, to avoid having to repeat yourself, please make use of the phonetic alphabet.
    For example: “S as in Sierra”, “E for Echo”, et cetera.
    Click to reveal NATO Phonetic Alphabet Chart
    NATO Phonetic Alphabet Chart
  • Following these simple steps helps us to serve you faster.

Call Us (Australian customers)

Call us on 1300 KALUGI (1300 525 844) or (02) 8007 6871 from 9am-9pm (AEST/AEDT Sydney time), Mon-Sun, OR just use our contact form below any time.

International customer?

If you are a customer from outside of Australia, we recommend using our contact form below to avoid international call rates. However, if the matter is urgent, you may call us on +612 8007 6871 — but you would need to abide by our time zone-specific opening hours above. Google what time it is in Sydney, Australia; we’re open from 09:00 to 21:00, 7 days a week.

Email us (all customers)

You may email us directly at mail@kalugi.com.au, however, using the contact form below is recommended for a faster response time.  Optionally, providing your phone number can also speed up our response time. Although we cannot always guarantee a callback in the busiest of times, you can request it.

Contact Form (all customers)