Delivery

Do you offer pickup?

• We only offer pickup for very select goods, such as heavy commercial catering equipment (14kg+), such as fridges and freezers. There is no pickup for computer or other goods.
  • When pickup is offered, there will be a notice on the product page which states so and provides options and locations of pickup. Otherwise, do not assume pickup is available.

How long does shipping take?

Please note that COVID-19 may cause delays outside of our control.

• Note that we are an Australian-based online store, so the vast majority of our orders are locally fulfilled.
• For metropolitan city-dwellers in Australia, delivery typically only requires 1-5 business days.
  • Most of our customers receive their goods within 1 week, although we cannot always guarantee this.
  • If your delivery is time-sensitive, we urge you to contact us first for advice tailored to your situation.
• For international customers (outside of Australia) deliveries will generally require 1-2 weeks if DHL or FedEx are used.  Additional time may be required for customs clearance.
  • Inaction on your part in response to customs requests for remittance of import dues will obviously cause delays.
  • There are some less-well connected parts of the world that would receive in weeks to months.
• We can give you an estimate once we know your shipping address and the contents of your order.

Do you provide tracking?

• Yes, in the vast majority of cases, we do email tracking details to our customers, but please be patient; tracking doesn’t get instantly generated, and may require time to come online.

Where is my parcel?

• Sometimes a courier has attempted delivery but failed, because the recipient was unreachable.
  • Is your property accessible?
    • Do you live in an apartment complex?  Did you miss a phone call?
    • Are construction works under way which obstructs access?
    • Is the outer gate locked?
    • Is there a deterring dog on the property?
  • We encourage you to answer the doorbell promptly and be reachable on your mobile number, as couriers are under time pressure during their rounds, and may turn around and leave if you are slow to respond.
  • If you have been provided with tracking details, please run your tracking number on the courier’s tracking page to see if a missed delivery was logged.
  • Although it is standard courier protocol to “card” recipients regarding missed deliveries, there may be occasional failures of communication, or the card may have blown away in the wind.
    • Check your mail box, or the vicinity of your front door, for a missed delivery card.
    • Your goods may be being held at a local post office or courier depot for collection, or awaiting further directions from you following a missed delivery.
• There may be genuine delays in some cases.
  • In such cases, we ask for your patience, as the delays may not necessarily be caused by us, and external world variables may come into play (e.g. closures of roads during bushfires and floods, pandemics, cargo plane grounded for technical reasons, courier company under cyber attack, etc. – these are not farfetched scenarios and have actually all happened in recent times).
  • We experienced a backlog during the pandemic of late-2019, early-2020 because the demand for home office computer hardware spiked historically.  Much like the supermarket rush and buyouts of essential goods, computer retail was beseiged by a surge in consumer demand that led to slightly longer times to administrate orders, although we managed relatively well to fulfill the majority of our orders on time.
  • Some couriers are franchised, which results in considerable variation in service quality from region to region.  New franchisees may not yet have optimised their operations.
  • Some orders are third-party, or even fourth-party fulfilled, and delays may occur simply due to the degrees of removal from the goods.
  • Although the vast majority of our orders are locally fulfilled, there will be some irregularities of supply which involve an international leg.
  • A small number of deliveries may involve multiple legs.
  • Customers in remote regions should note that couriers may relay goods onto local frontier services, and that delivery rounds may be infrequent.

Which couriers do we use?

It will depend, however, here is the roll of couriers we currently enlist:

Domestic

• Toll
• StarTrack
• Couriers Please
• Fastway
• Cope Sensitive Freight (for heavy/fragile goods)
• TFMXpress
• Hunter Express
• TNT

International

• FedEx
• DHL

Useful courier numbers

From where do we ship?

• Most of these warehouses are based in NSW, VIC and QLD, but a few are based in other states (WA, SA).
• Exactly where your product(s) is/are shipped from will vary from product to product.
• Sometimes your order may be split if it is coming from different warehouses. We will usually let you know when this is the case.
• If you are ordering a custom-built or custom-modded hardware from us, it will usually ship from Sydney.

What about International customers?

International buyers consent to and are responsible and liable for any import taxes imposed by the receiving port of entry.

• We will usually use FedEx as our go-to international courier.
  • Please do not ask us to use Australia Post.  They connect to overseas postal systems and in doing so concede all control over the parcel, and sometimes cannot even reliably account for parcels once they have left Australia.
• We are indeed open to international customers, but appreciate that the cost of international shipping from a small isolated island nation such as Australia may be steep, and that when this is the case, we are only passing on necessary costs.
• Please note that import/export taxes, levies, tariffs or customs duties may apply, depending on the country you are receiving the goods in.
  • Either FedEx or customs will contact you later to solicit payment.  The store does not handle customs-related matters.

What do you mean by metropolitan area?

As a guideline only, the following Australian postcodes might be considered as metropolitan areas:

New South Wales

30km radius from Parramatta City

2000	2006	2007	2008	2009	2010	2011	2015	2016	2017	2018	2019	2020
2021	2022	2023	2024	2025	2026	2027	2028	2029	2030	2031	2032	2033
2034	2035	2036	2037	2038	2039	2040	2041	2042	2043	2044	2045	2046
2047	2048	2049	2050	2052	2060	2061	2062	2063	2064	2065	2066	2067
2068	2069	2070	2071	2072	2073	2074	2075	2076	2077	2079	2080	2084
2085	2086	2087	2088	2089	2090	2092	2093	2094	2095	2096	2097	2099
2100	2101	2102	2103	2104	2106	2107	2108	2109	2110	2111	2112	2113
2114	2115	2116	2117	2118	2119	2120	2121	2122	2125	2126	2127	2128
2129	2130	2131	2132	2133	2134	2135	2136	2137	2138	2139	2140	2141
2142	2143	2144	2145	2146	2147	2148	2150	2151	2152	2153	2154	2155
2156	2158	2159	2160	2161	2162	2163	2164	2165	2166	2167	2168	2170
2171	2172	2173	2174	2175	2176	2177	2178	2179	2190	2191	2192	2193
2194	2195	2196	2197	2198	2199	2200	2203	2204	2205	2206	2207	2208
2209	2210	2211	2212	2213	2214	2216	2217	2218	2219	2220	2221	2222
2223	2224	2225	2226	2227	2228	2229	2230	2231	2232	2234	2555	2556
2557	2558	2559	2560	2564	2565	2566	2567	2745	2747	2748	2749	2750
2759	2760	2761	2762	2763	2765	2766	2767	2768	2769	2770

Map data ©2017 Google

Victoria

30km radius from Melbourne City CBD

3000	3002	3003	3004	3005	3006	3008	3010	3011	3012	3013	3015	3016
3018	3019	3020	3021	3022	3023	3025	3026	3027	3028	3029	3030	3031
3032	3033	3034	3036	3037	3038	3039	3040	3041	3042	3043	3044	3045
3046	3047	3048	3049	3051	3052	3053	3054	3055	3056	3057	3058	3059
3060	3061	3062	3064	3065	3066	3067	3068	3070	3071	3072	3073	3074
3075	3076	3078	3079	3081	3083	3084	3085	3086	3087	3088	3093	3094
3095	3101	3102	3103	3104	3105	3106	3107	3108	3109	3111	3114	3121
3122	3123	3124	3125	3126	3127	3128	3129	3130	3131	3132	3133	3134
3135	3136	3141	3142	3143	3144	3145	3146	3147	3148	3149	3150	3151
3152	3153	3155	3156	3161	3162	3163	3165	3166	3167	3168	3169	3170
3171	3172	3173	3174	3175	3177	3178	3179	3180	3181	3182	3183	3184
3185	3186	3187	3188	3189	3190	3191	3192	3193	3194	3195	3196	3197
3198	3201	3202	3204	3205	3206	3207	3428	3800	3802	3803	3804	3805

Map data ©2017 Google

Queensland

30km radius from Brisbane City CBD

4000	4005	4006	4007	4008	4009	4010	4011	4012	4013	4014	4017	4018
4019	4020	4021	4022	4030	4031	4032	4034	4035	4036	4037	4051	4053
4054	4055	4059	4060	4061	4064	4065	4066	4067	4068	4069	4073	4074
4075	4076	4077	4078	4101	4102	4103	4104	4105	4106	4107	4108	4109
4110	4111	4112	4113	4114	4115	4116	4117	4118	4119	4120	4121	4122
4123	4127	4128	4129	4130	4131	4132	4151	4152	4153	4154	4155	4156
4157	4158	4159	4160	4161	4163	4164	4165	4169	4170	4171	4172	4173
4174	4178	4179	4205	4500	4501	4502	4503	4504	4505	4506	4508	4509
4510	4511

Map data ©2017 Google

South Australia

30km radius from Adelaide City CBD

5000	5006	5007	5008	5009	5010	5011	5012	5013	5014	5015	5016	5017
5018	5019	5020	5021	5022	5023	5024	5025	5031	5032	5033	5034	5035
5037	5038	5039	5040	5041	5042	5043	5044	5045	5046	5047	5048	5049
5050	5062	5063	5064	5065	5066	5067	5068	5069	5070	5072	5073	5074
5075	5076	5081	5082	5083	5084	5085	5086	5087	5088	5089	5091	5092
5093	5094	5095	5096	5097	5098	5106	5107	5108	5110	5111	5112	5113
5115	5116	5117	5118	5120	5121	5126	5127	5132	5133	5140	5158	5159
5160	5161	5162	5163	5164	5165	5166	5167	5168

Map data ©2017 Google

 

Western Australia

30km radius from Perth City CBD

6000	6003	6004	6005	6006	6007	6008	6009	6010	6011	6012	6014	6015
6016	6017	6018	6019	6020	6021	6022	6023	6024	6025	6026	6027	6028
6029	6030	6031	6032	6033	6036	6050	6051	6052	6053	6054	6055	6056
6057	6059	6060	6061	6062	6063	6064	6065	6066	6067	6068	6069	6072
6073	6076	6077	6078	6079	6081	6082	6090	6100	6101	6102	6103	6104
6105	6106	6107	6108	6109	6110	6112	6121	6122	6147	6148	6149	6150
6151	6152	6153	6154	6155	6156	6157	6158	6159	6160	6162	6163	6164
6165	6166	6167	6168	6169	6170	6171	6172	6173	6174	6175	6180	6181
6210

Map data ©2017 Google